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Hestan 30-Inch Natural Gas Grill W/ Sear Burner & Rotisserie On Double Door Tower Cart - Steeletto - GMBR30-NG-SS

Hestan 30-Inch Natural Gas Grill W/ Sear Burner & Rotisserie On Double Door Tower Cart - Steeletto - GMBR30-NG-SS

by Hestan
ID #2958966
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Free Fridge or $400 rebate w/ Hestan Packages Code: HESTAN24.
was $8,328.00 5% off ($390.00)
Current price $7,938.00
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    Warranty

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    Lifetime Warranty

    The stainless steel grill body, DiamondCut cooking grates and warming rack, stainless steel Trellis burners, sear burner and rotisserie infrared burner are free from defects in material and workmanship for the Lifetime of the original purchaser. The spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies are warranted to be free from defects in material and workmanship for a period of five (5) years and Hestan Outdoor will repair or replace defective parts (excluding labor and shipping). All other grill components are warrantied to be free from defects in material and workmanship for a period of one (1) year (colored grill bodies warranty can be extended to two (2) years with purchase of grill cover). Labor not included.

    Refer to manufacturers manual for full warranty details.

    Customer Reviews (2)

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    Joe
    California
     
    ★★★★★ ★★★★★

    Decent grill, same issues as the reviews of larger versions

    I've had the grill for about a year. Looks great and love the lids precision. Flare-ups is an issue, same as the reviews of the larger versions. I also experienced the flame being blown out on a slightly windy day (scary). The cart leaks so if you want to look at your grill year round then maybe look at a different brand. Hestan's recommendation was to buy a cover. I've been experimenting with some door seal and while it slows the leak it's still gets wet (1/2" or so). Also, doesn't seem to get as hot as other gas grills I've used. Searing station is fantastic! Overall I Would not recommend this grill based on value for the money and also very concerned about the blow-out issue.

     

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    IBC
    Colorado
     
    ★★★★★ ★★★★★

    Avoid this grill, and avoid the Hestan company

    This grill has some nice features that you won't find elsewhere, but here is your warning - they are nowhere near worth the headache you'll have if you need any type of support from the Hestan company. There are a limited number of reviews on the web about this company and their cart grills. There are several good ones, but I also read a few that described significant problems with their customer support - and I can now attest those critical reviews are absolutely true. Our situation began when it was discovered our grill was delivered with a nonfunctioning electronic board. Hestan immediately claimed the reason was our fault, as the wind must have blown the flames into it and melted the wires. In fact, they went so far as to tell us we needed to put up a wind barrier for the grill, as the grill was susceptible to wind burn outs. It was truly a puzzling response from them, especially since we hadn't used the grill at that point. Second, we later discovered our grill had a damaged cart,that causes it to twist and flex, which causes several problems, such as the cart doors won't align and the hood fails to close completely. And, despite their limited lifetime warranty on exterior housing, they refuse to stand behind their product and replace it. The customer support we received for either issue was incredibly poor - but that was when we could even get someone to respond. Most of the time they simply refused to reply to emails or phone calls. Or they were very very delayed in responding, not by days, but in weeks. Even when you do speak with them, they have a very interesting technique of bouncing you from rep to rep - as I spoke to Dustin C., Leo F., Manuel, and several other employees, as well as the mysterious "Hestan Service Department" in the signature line with no name to reference. From a company that sells high end products they have absolutely no desire to stand behind their products. I suggest doing your research. I would avoid this company.

     

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    Questions & Answers (0)

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    Question:
    Hello, can you give me more specifics as to what "Some Assembly Required" means in regards to this product? Thanks.
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    Answer:
    Hi, William! Great question. The grill head will need to be attached to the cart and the side shelves will need to be attached. You may also have to do some adjustments for the doors to ensure that they're aligned properly. This is outlined in the use and care guide for this item which you can find here: cdn.shocho.co/sc-specsheets/Tower%20Cart%20Use%20&%20Care%20Manual.pdf

    Asked by WilliamAnswered by Emily

    This question was asked on a different product configuration.

     

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    Proposition 65

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    WARNING: The burning of gas cooking fuel generates toxic by-products, which are on the list of substances which are known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure ot such substances. To minimize exposure to these substances, always operate this unit according to the use and care manual, ensuring you provide good ventilation when cooking with gas. This warning is issued pursuant to California Health & Safety Code Sec. 25249.6.

    For more information, go to www.p65warnings.ca.gov.

    Shipping & Returns

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    Free Shipping on orders over $49

    Ship your entire order to your home for free, especially the big stuff! *Continental US only

    When will my item arrive?

    Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

    • Most freight products ship on a pallet
    • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
    • We’ll specify which process you can expect in your shipping confirmation email.

    For carriers that schedule delivery appointments:

    Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

    For carriers that deliver without an appointment:

    Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

    This item leaves our warehouse within 1-3 Business Days
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