Our Price Match Guarantee

Q: What qualifies as proof of a price when requesting a price match?

If you have the competitor's advertisement, please present the entire printed ad or a photo/photocopy of the ad. Digital versions of printed advertisements are accepted. If you found the price online, please present a link to the price from an authorized seller. A sales associate will then verify the match.

Q: Will the retail price of the competitor item be matched?

Price match will take into account any hidden costs of the item like shipping and delivery fees. For example, if a competitor is offering an item at plus shipping, the match price will be . A sales associate will calculate the final cost of the competitor item including shipping and delivery fees.

Q: Do items from warehouse clubs like Sam’s or Costco qualify for price match?

Warehouse clubs like Sam’s and Costco can offer lower prices through fee-based memberships that we cannot price match.

Q: Does an item have to be in stock to receive a price match?

Competitor items must be in stock on the competitor’s website at the time a price match is requested.

Q: Can I apply the price match to the purchase of a large quantity of items?

We reserve the right to limit requests to reasonable quantities. If you’re looking to buy a significant quantity of a specific item, please contact a sales associate to see if a volume discount is available.

Q: Are there any brands that never qualify for price match?

There are some brands that prohibit discounting of any kind. These brands include but are not limited to: Alfresco Grills, Delta Heat, High Performance Cookers, Trade-Wind, American Fyre Designs, Dometic, Kalamazoo Outdoor Gourmet, True Residential, AOG, FANMATS, Kamado Joe, Twin Eagles, B&B Charcoal, Fire & Flavor, Lynx Grills, Urban Bonfire, Bull Grills, Fire Magic, Marvel Refrigeration, Vent-A-Hood, BurnoutBBQ, Fontana Forni, Newair, Weber Grills, Charbroil, Forno Venetzia, Perlick, Western, Coulee Outdoor, Green Mountain Grills, Peterson Real Fyre, DCS, and Timber Stoves.

Q: Are there any prices that won’t be matched?

The price match policy doesn’t apply to installation labor, clearance, closeouts, discontinued products, refurbished products, used or damaged items. We also won’t match a competitor’s rebate offers, sales tax promotions, senior discounts, buy-one-get-one-free sales or advertising/pricing errors.

Q: What Constitutes advertising/pricing errors on the part of a competitor item?

Some manufacturers have strict rules about the minimum price that an item can be advertised for, or the minimum sale price of an item. Retailers that advertise or sell products for lower than these prices are violating the rules of these manufacturers. Some manufacturers will allow us to match a price violation, while others do not allow us to match the violating price. The best way to find out if a price can be matched is to contact us so an associate can verify the information and policy.

If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor's current ad or show a printout, photo, smartphone display or app, and we'll match their price.

Our price match policy doesn’t apply to certain brands; installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. Limited to reasonable quantities. Can’t be combined with other discounts. If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling).

Price Match Policy Terms and Conditions

Effective November 18, 2024

For a limited time, BBQGuys is offering a price match on qualifying products (“Price Match”), subject to terms and conditions.

To qualify for the Price Match:

The BBQGuys product must be new and identical (i.e. same brand, including model number and color), in-stock, offered within the last seven (7) days, and available for delivery at the time of purchase. BBQGuys will price match the on-line retailers listed below for U.S. sales of BBQGuys product that is shipped from and sold by an authorized online retailer and subject to the terms, conditions, and exclusions referenced herein. One Price Match permissible per identical item, per customer, at the current pre-tax price is available.

Exclusions apply, including but not limited to:

Products do not qualify if offered as part of a giveaway, sweepstakes, with special terms or as part of special considerations, or as part of a bundle. Clearance, refurbished, and open-box items are also excluded. Out-of-stock items, rebates, mail-in offers, coupons, loyalty program discounts, pre-order items, and flash sales are excluded. Products sold by Marketplace vendors are excluded. Products shipped from or sold by third-party sellers on websites are excluded. If a price match is approved, BBQGuys.com will also match shipping, which in some cases may result in BBQGuys’ free shipping to be waived. Brands with special pricing status will also be excluded, including but not limited to the brands listed below.

Disclaimer: BBQGuys reserves the right to restrict or exclude items that have been subject to fraud, tampering, editing, misrepresentation, or based upon price errors. No warranty or guarantee is made that a user will receive the lowest available price for products available through BBQGuys’s site. All rights reserved.

Authorized online retailers:

AceHardware.com
Amazon.com - only Amazon direct, products sold by marketplace vendors are excluded
AtBBQ.com
BBQDirect.com
BBQGalore.com
BBQGrills.com
BedBathAndBeyond.com
HomeDepot.com
Houzz.com - only Houzz direct, products sold by marketplace vendors are excluded
Lowes.com
PatioLiving.com
Target.com - only Target direct, products sold by marketplace vendors are excluded
Walmart.com - only Walmart direct, products sold by marketplace vendors are excluded
Wayfair.com
WoodlandDirect.com

How to Request a Price Match

The quickest way to request a price match is to call us, email us or and direct your Sales Agent to the website with the lower price or provide them with a legitimate quote. After you tell us about the item and price you want to match, we’ll verify the information before completing the price match.

For qualifying Price Match products, a BBQGuys Sales Agent will verify the current price and availability. If eligible, a BBQGuys Sales Agent can assist you in completing the sale at BBQGuys’s online store with the matched price. We may be able to provide you a quote for price matching via chat or email. Some items require that you speak to a sales associate over the phone to receive a price match.

Frequently Asked Price Match Questions

What qualifies as proof of a price when requesting a price match?

Will the retail price of the competitor item be matched?

Do items from warehouse clubs like Sam’s or Costco qualify for price match?

Does an item have to be in stock to receive a price match?

Can I apply the price match to the purchase of a large quantity of items?

Are there any brands that never qualify for price match?

Are there any prices that won’t be matched?

What Constitutes advertising/pricing errors on the part of a competitor item?

Still Need Help?

1-877-743-2269