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Shipping and Delivery Information
Simple Shipping †
| Subtotal | Shipping |
|---|---|
| Over $49 | Free |
| Under $49 | $6.95 |
Simple Shipping applies to
continental U.S. locations only.
|
|
Free Shipping on MOST orders over $49
Ship your entire order to your home for free, especially the big stuff!
$6.95 Flat-Rate Shipping
Most items under $49 ship at one low price. If your order increases, your shipping stays the same!
Alaska and Hawaii
We can ship small items via parcel to Alaska and Hawaii, but these orders are not eligible for free shipping. Orders to non-contiguous US states will require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
International Orders
We do not ship freight items internationally or outside of the contiguous 48 states, however we will ship to your desired US-based freight forwarder.
Please call 1-877-743-2269 for more information.
How We Handle Shipping
We reserve the right to choose which freightway carries your shipment. We don't, however, control the shipping companies themselves (whether it's a standard courier or a freight carrier — more on that last one in a minute). Once a shipment is in the hands of the delivery company, we can't change shipping addresses or arrange for delivery to happen on a certain day. We can provide an estimated date, but that's only based upon the information the delivery company makes available to us. That being said, we're still standing by at 1-844-640-5205 to help in the event that there's an issue with your delivery.
Must-Know Information for Delivery of Large Packages
While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. Freight delivery is a little different than the standard shipping process, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet.
- Freight drivers leave all pallets at the curb, meaning you're responsible for moving your shipment up the driveway and into your home or backyard.
- Most carriers will not call to schedule your delivery. While a few carriers may call you to schedule an exact delivery window, most will only provide a tracking number and an estimated delivery date.
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
- Depending on the items being delivered, you may be required to be home and provide your signature at the time of delivery.
- The delivery is made with a semi-truck with lift gate services.
- The shipment is dropped off at the curb, meaning you're responsible for transporting it to its intended location. We'd recommend having at least 2 helpers on standby to assist with your delivery.
When the shipping company calls to set up your exact delivery window, they will use the main contact number you provided at the time of checkout. That's why it's crucial for you to enter the best phone number to reach you at when you place your order with us.
Inspect your shipment for any missing or damaged items and be sure to note these on the signature documents provided by the delivery driver. If any items are missing or damaged, contact us immediately at 1-844-640-5205. You have 5 calendar days from the date of delivery to report any damaged items to us.
For carriers that deliver without an appointment:
- You will not be provided a specific day and time window when your shipment will be delivered, only as estimated delivery date.
- While you are not required to give your signature at the time of delivery, we still recommend you be home when your order arrives.
- The driver will leave your pallets at the curb whether you are present at the time of delivery or not.
Even if your carrier has not called to schedule an exact delivery window with you, we strongly recommend that you inspect your shipment for lost or damaged items when it arrives. If any items are missing or damaged, please contact us immediately at 1-844-640-5205. You have 5 calendar days from the date of delivery to report any damaged items to us.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees, and this applies to free shipping as well as regular shipping orders. If your order is being shipped to a location with known shipping restrictions, a customer service representative will promptly contact you to notify you of any additional charges.
That being said, we don't always know if your area is remote or will make freight delivery difficult. If you anticipate that a shipping company will have issues reaching your residence, it's your responsibility to inform us of those issues at the time of purchase. Such problems include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. BBQ Guys is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location. Additionally, in-home delivery is neither implied nor offered without additional charge, and isn't necessarily available even if you're willing to pay more for it.
Shipping to APO/FPO Addresses
We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we can't send a package to your APO/FPO address, we'll contact you to work out an alternative. Likewise, APO/FPO shipments may be subject to additional shipping fees — if such a case arises, we'll contact you to notify you of the fees and give you a chance to adjust your shipping address if desired.
Incorrect Addresses
If any item is shipped and returned because it's not deliverable on account of an incorrect address, you'll be responsible for shipping both ways.
3 Simple Steps to a Successful Freight Delivery
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Look for Your Shipping Confirmation Email
The moment your order leaves one of our warehouses, you will get a shipping confirmation email that will outline the shipping process based on your carrier and provide a link to the order status page where you can track your order. While a few carriers may call you to schedule an exact delivery window, most will only provide a tracking number and an estimated delivery date. -
Prep for Curbside Delivery
Your freight shipment will arrive on a pallet(s), and your freight driver will leave all pallets at the curb at the end of your driveway, meaning you’re responsible for moving your shipment up the driveway and into your home or backyard. Because shipments are brought no further than the curb, you’ll need help getting yours into the backyard. We recommend keeping 2 helpers on standby. -
Inspect Your Pallet & Verify Order Accuracy
BBQGuys Damage Policy requires you to report any issue with your order within 5 Calendar Days from the date of delivery, be it an incomplete order or damaged items. Once your order has been delivered, please move it from the curb and open your item(s). Smaller items may be packed inside larger ones, so unpack everything to ensure all items are present and undamaged. If there is any damage to your items, call us immediately. For more information on our damage policy, visit our Returns page.