BBQ Guys Policies

Personal, Sensitive, and Non-Personal Information We Collect and How We Use and Disclose It

The data we collect about you may be provided by you or by a third party, or may be collected, automatically through cookies and other technologies. Some of the data we collect is personal data (sometimes also referred to as personal information) which we consider to be data that is linked to a specific, identifiable individual (such as your full name and email address). We will treat other information, such as IP addresses and cookie identifiers, as personal data where required by applicable law and we will treat certain personal information as “sensitive data” as required by applicable law.

Note that we may de-identify or pseudonymize your personal data so as to make it non-personal, either by combining it with data about other individuals and/or by hashing the data or otherwise removing characteristics that make the data personally identifiable to you. We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy. We may share non-personal data with third parties for any purpose in our discretion and as permitted by law, including for advertising, research and marketing purposes.

The following chart sets out by category the personal data collected (Category), the purposes for which the information is collected (A. Purposes), the categories of third parties to whom the information may be disclosed for a business purpose (B. Disclosed To), and the categories of third parties to whom the information may be sold for monetary value or other valuable consideration or shared for cross-context behavioral advertising/targeted marketing (C. Sold/Shared To).

For more information about certain practices disclosed in the chart, please also see Additional Details about our Data Practices.

Additional Details About Our Data Practices

We provide in this section additional details about the information practices listed in the chart above, where it would be helpful for your understanding of such practices.

1. Information We Receive or Collect from Other Third Parties. We may receive information about you from third parties, such as business partners, data providers who enhance the information we have about you, sources of publicly available information, and third parties that you integrate into the Services including social media platforms.

2. Data Collected Automatically: Device ID/Interaction Information. We, our service providers, business partners, and/or other third parties may automatically collect and/or store certain information about your device when you visit or interact with the Services (“Device ID/Interaction Information”). This Device ID/Interaction Information may be stored and/or accessed from your computer, tablet, mobile device, or other device whenever you visit or interact with the Services. Device ID/Interaction Information may include, but is not limited to:

   • Your IP address, mobile device identifier, and other unique identifier

   • Device information, including device model, operating system version, date and time of access, mobile network information

   • Approximate location of your device, which may be collected or inferred through other information we collect, such as IP address

   • How you use and interact with the Services, including your search terms, pages you visit, content you view, and your preferences

   Device ID/Interaction Information may be collected through the use of the following technologies:

   • Cookies and Local Storage. Cookies and local storage are text files placed within a browser on a device when it is used to visit the Services. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We may use cookies and similar technologies to help keep your use of the Services more secure, to study traffic patterns on the Services, to study the effectiveness of our customer communications, to maintain the integrity of the Services, to measure crash analytics and other maintenance related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Services, and to personalize your experience through the Services, such as to recognize you when you return to the Services. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser's settings for further information. For more information about cookies, please visit www.aboutcookies.org.

   • Pixel Tags. Small graphic images or other web programming code (also known as web beacons or 1x1 GIFs or clear GIFs) may be included in our web pages and email messages. These and similar technologies may be used by us and our third party providers for a number of purposes, including to count visitors to the Services, to monitor how users navigate Services, to count how many of our email messages were opened, or to count how many particular products were viewed, or for marketing and targeted advertising purposes. The information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.

   • Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Services and is deactivated or deleted when you disconnect from the Services.

   • Data Collection Through Mobile Devices. We use embedded scripts and similar tools to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior.

   In addition, we may use a variety of other technologies that collect similar device and device interaction information for security, fraud detection, and maintenance purposes.

3. Data You Provide Directly. We may ask you to provide data to us when you use the Services, for example in the following ways:

   • Live Chat. BBQ Guys Customer Service Chat can record, use, and retain your information provided, as well as the communications within the chat, for purposes of assisting you during the conversation, provide related support for your services, to improve our products and Services, and marketing purposes. If you do not consent, please do not use the chat assistance feature.

   • Photos and Videos. We allow you to post photos and videos on the Services or to submit them to us as described in the chart above. Applicable laws and regulations may vary with respect to whether such materials are considered to be biometric information. For clarity, BBQ Guys does not create a record of facial geometry from your photos or videos and does not use your photos or videos for the purposes of facial recognition, facial surveillance, or otherwise as a biometric identifier. Please note, however, that to the extent that you post your photos or videos publicly on the Services, or we share - as described elsewhere in this Privacy Policy - such materials with third parties who are permitted to use these materials in accordance with their own privacy policies, we do not control the actions of third parties, and their use of your photos or videos may differ from ours.

4. Disclosures to Third Parties. We may share non-personal information, such as certain Device ID/Interaction Information, hashed or otherwise de-identified or pseudonymized data, and aggregated user statistics, with third parties in our discretion and as permitted by law, including for targeted advertising purposes. We may share the information we have collected about you (including personal information) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide information or otherwise with your consent. However, we do not share personal information with unaffiliated third parties for their own marketing purposes without giving you the chance to consent (opt-in or where permitted by law, opt-out). Please note that we are not responsible for the privacy practices of any third party. If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly. We also disclose information to third parties as follows:

   1. Affiliates
      We may share information among our affiliated corporate entities for their business purposes.

   2. Third Party Business Partners
      We may share your personal information with third party business partners including unaffiliated third parties such as joint marketing partners for their own business and marketing uses. Such third party's use of the personal information is subject to their privacy policy and data practices. California residents, please see section NOTICE to CALIFORNIA RESIDENTS for additional information. Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents, please see section Jurisdiction-Specific Rights for additional information.

   3. Third Party Service Providers Who Provide Services on Our Behalf
      We may share information with third-party service providers or allow those third parties to collect information about you, to enable them to perform services on our behalf, such as website hosting, conducting website usage analytics, sending email, text, or other communications, fulfilling orders, providing marketing assistance and data analysis, processing payments, performing consultation, installation, or similar services, and other services. Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.

   4. Third parties to whom you agree or direct us to share your information
      We may share your personal information when you expressly consent or otherwise direct us to do so. For example, if you consent to post a testimonial along with your name or if you choose to link your account with a social networking service, other third party application or feature through which information is shared, or if you purchase an extended warranty for any product and seek to register the warranty or exercise a claim, based on your direction, we may share your personal information with the extended warranty provider.

   5. Information You Disclose Publicly
      BBQ Guys may provide you with forums and other public areas to post content including photos, videos, recipes, and promotion entries. Note that anything you choose to disclose in such areas is public and may be viewed, collected and used by members of the public and the protections of this Privacy Policy will not apply. Think carefully before you post and use caution before disclosing any personal information.

   6. Sweepstakes/Contest Partners
      We may offer sweepstakes, contests, or other promotions (any of which, a Promotion) that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion's terms or official rules (such as on a winner's list).

   7. Social Media and Other Third Party Platforms
      We may host or facilitate interactions with social media or other third party platforms, like Facebook, X (formerly Twitter), LinkedIn, YouTube, Pinterest, Google, or Apple. You may also have the opportunity to log in through or otherwise connect your third party platform account. When you interact with these third party platforms through the Services, we will receive information about you from the third party platform service and you will be choosing to share information about your interactions with BBQ Guys with that social media service.

      In addition, the third party platform service may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which pages you visit on the Services. These third party platforms may be able to collect certain information on your visits to the Services regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third party platform. If you are logged out or do not have an account and visit a page with a social plug-in, your browser sends a more limited set of information. Like other sites, the third party platform will receive information about the webpage you are visiting, the date and time of your visit, and other browser-related information. They may use that information to help them improve their products or for other purposes set forth in their privacy policy. We may also receive information about you if other users of social media give us access to their profiles and you are one of their connections or friends.

      The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but may retain the information previously collected.

      If you choose to post information to a third-party platform, that information may be public.

   8. Third Parties who acquire the information in connection with a Business Transition
      In the event BBQ Guys goes through a business transition, BBQ Guys reserves the right to disclose and transfer all personal information related to the Services (including, without limitation, during the course of any due diligence process): (i) to a subsequent owner, co-owner or operator of the Services; or (ii) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of BBQ Guys' ownership interests, assets, or both, or other company change. By providing your information, you understand and agree that we may transfer such information to the acquiring entity without your further consent, except where required by law.

Third Party Advertising and Analytics/Privacy Controls/Do-Not-Track

BBQ Guys works with third party business partners, including online advertising companies, ad agencies, and analytics providers to serve BBQ Guys ads online, and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. These third parties may set and access their own tracking technologies (like cookies and pixel tags) on your device, and they may otherwise collect or have access to Device ID/Interaction Information and other information about you, some of which may be personal data or personal information under various state laws. Some of these parties may collect personal data over time when you visit the Services or other online websites and services. We may share information, typically information that has been aggregated or de-identified, pseudonymized, Device ID/Interaction Information, and non-precise location information with third party advertising companies, analytics providers, and other third parties, including for the purpose of serving you more relevant ads on and off the Services.

If you would like to opt-out of third party advertising and analytics, there are a variety of tools available to you:

• Cookie Opt-Out Tools - To disable sharing through cookies set on our site by third parties for advertising and analytics purposes, please adjust your cookie settings using the Manage My Cookies link in our website footer. Please see the Jurisdiction-Specific Rights Section below for additional rights individuals in certain jurisdictions may have.

• GPC - Global Privacy Controls (GPC) offered by some web browsers are settings that automatically inform websites of your privacy preferences with regard to third party online tracking including exercising your rights and requesting the web application to disable tracking you for certain purposes. When you choose to turn on the GPC setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and/or other web services you encounter while browsing to exercise your privacy rights and stop tracking your activity for certain purposes. You can learn more about and set up GPC here.

• NAI/DAA Opt-Out - Some of the companies we use may be members of the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit the DAA's website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.

• Mobile Device - Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics.

• Google Analytics/Adobe Analytics - We use Google Analytics and Adobe Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. These services may also collect information about the use of other websites, apps, and online services. You can learn about Google's practices, and opt out of them by downloading the Google Analytics opt-out browser add-on. Learn about Adobe's practices here.

Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are typically browser and device specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately.

Loyalty Program Disclosures

We provide the BBQ Guys Rewards Program which provides you with loyalty benefits such as points on your eligible purchases that are redeemable for credit, the ability to maintain wish lists and your order history. This program is subject to termination at any time at our sole discretion. Additional information available at www.bbqguys.com/rewards.

Through our BBQ Guys Rewards program, we process: username, password, security question for your account, and wish lists. We do not sell or process that data for targeted advertising purposes. For information regarding how we process all other categories of data please review the “Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It” section of this Privacy Policy.

Impact of Deletion of Personal Data: If you are a BBQ Guys Rewards member who is eligible to and chooses to exercise your right to delete your personal data, your BBQ Guys Rewards account, including the unique membership identification number, any accrued points associated with the account, your contact information, and any other information tied to your membership account will also be deleted. There is no benefit of the BBQ Guys Rewards program that can be extended to you after the deletion of your personal data.

• Our program is based on points which accrue to your unique membership identification number based on your purchases. Points are debited based on your point redemptions and returns. Without the ability to relate and track your transactions to the membership identification number that will be deleted as a result of your deletion request, we will be unable to add or deduct points based on your transaction activity or access any previously accrued points.

• Once your unique membership identification number is deleted from our systems, we will be unable to recognize your membership identification number to provide you with access to your order history, wish lists, and other member-only benefits that we may offer from time to time.

If you choose to exercise your data privacy rights such that your membership in the BBQ Guys Reward Program is impacted, we will notify you at the contact information you have provided to us, the consequences of your decision at least five (5) days prior to discontinuing your membership or benefits.

If you are a California consumer, please see here for our Notice of Financial Incentive.

Your Choices

We may provide you with the option to update your information through the settings under your account. In addition, you may opt-out of marketing communications as set forth below. If you are a resident of certain jurisdictions, you may also have the right to make choices about how we collect, use, and share or sell your personal information. Please see the Jurisdiction-Specific Rights section for more information.

• Email. You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Services, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages.

• Text Messages. If you sign up to receive SMS, MMS, or RCS messages from one or more of our Services, you may unsubscribe by replying STOP to the short code.

• Direct Mail. If you would like to stop receiving BBQ Guys mailings, please email us at privacy@bbqguys.com.

Security

BBQ Guys takes commercially reasonable steps designed to secure your personal data; however no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. BBQ Guys cannot ensure or warrant the security of any information we collect. You use the Services and provide us with your information at your own risk.

Third Party Content and Links

The Services may contain content that is served by someone else or links to third-party content, applications, or websites. BBQ Guys does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect information from or about you. BBQ Guys is not responsible for the privacy practices employed by any third party.

Consent to Transfer

BBQ Guys is based in the United States. Please be aware that your connection will be through and to servers located in the U.S. and other countries. By using the Services or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing and storage of your information in the United States and in other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It” section above.

General Audience Site

The Services are not intended for use by individuals younger than 18. We do not knowingly collect personal data from individuals younger than the age of 18.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we make material changes to our privacy policy, we will update the effective date and post a notice on the Services. We may also provide notice to you in other ways, such as through contact information you have provided, and provide you with the ability to opt-in or opt-out of the changes as required by law. Your continued use of any of the Services after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law.

How To Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@bbqguys.com. The information you provide is used to respond directly to your questions or comments. We may also file your comments and share them with our consumer care team to improve our service in the future. If you still have questions or concerns about our privacy policy, please write to us at: BBQ Guys.com, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815.

Jurisdiction-Specific Rights

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services, until you request its deletion, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, prevent fraud, and comply with applicable laws.

U.S. State-Specific Rights

1. Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia

   We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. Residents of Virginia, Colorado, Connecticut, Montana, Oregon, Texas, and Utah have certain privacy rights with respect to this data, as described below.

   Exercise Your Rights

   If you are a Consumer residing in Colorado, Connecticut, Montana, Oregon, Texas, Virginia, or Utah (as defined in each state's respective law) and would like to exercise your applicable rights, please complete this form.

   Your Rights

   Access Your Information/Obtain Your Information/Data Portability (CO, CT, MT, OR, TX, UT, VA Residents) - You have the right to confirm whether we are processing your personal data and request to access such data, obtain a copy of the personal data we hold about you and, to the extent feasible and where permitted by applicable law, in a readily usable format to allow data portability. For Oregon residents, and where otherwise provided by applicable law, this includes a list of third parties with whom we have shared personal information.

   Delete Your Information (CO, CT, UT, MT, OR, TX, VA Residents) - You have the Right to delete your personal data.

   Correct Your Information (CO, CT, MT, OR, TX, VA Residents) - You have the Right to correct the personal data we hold about you.

   Opt-Out of Sales of Your Personal Data and Targeted Advertising (CO, CT, MT, OR, TX, VA and UT Residents) – You have the right to opt out of the sale of your data. BBQ Guys does not sell personal data to third parties for monetary compensation, as defined by Virginia and Utah laws and therefore does not offer this opt-out right to residents of Virginia or Utah. Colorado, Connecticut, Montana, Oregon, and Texas laws define “sale” broadly to include sharing for monetary or other valuable consideration and may be triggered by certain targeted advertising practices. If you are a Colorado, Connecticut, Montana, Oregon, or Texas resident and would like to opt out of the sale of your personal data, please make a request using the methods to exercise your rights listed above.

   A Note About Cookie Based Opt Outs for Sale and Targeted Advertising

   BBQ Guys engages in online advertising practices (and certain analytics or similar activities), that may be considered a “sale” in CO, CT, MT, OR, and TX and/or “targeted advertising” under each of these states’ laws. You may opt out of cookies set by third parties that may be considered sales and targeted advertising by adjusting your cookie settings using the Manage My Cookies link in the website footer. Please also review the Third Party Advertising and Analytics section above for information on industry tools and device settings that may be available to you.

   Opt-Out of Profiling in furtherance of legal or similarly significant effects (CO, CT, MT, OR, TX, VA) - BBQ Guys does not process your personal data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects as defined under applicable laws.

   Right to Appeal (CO, CT, MT, OR, TX, VA Residents) - If you are a resident of Colorado, Connecticut, Montana, Oregon, Texas, or Virginia, and you would like to appeal our decision relating to your request, you have the right to submit an appeal and can do so using the methods to exercise your rights listed immediately below. Please include your full name, the basis for your appeal, and any additional information to consider.

   Authorized Agents Submitting Opt-Out Requests for Sales and Targeted Advertising (CO, CT, MT, OR, TX Residents Only) - If you are an authorized agent submitting a request to opt out of sales or targeted advertising on behalf of a Colorado, Connecticut, Montana, Oregon, or Texas resident, please submit the request pursuant to the above instructions. We may require documentation to authenticate the Consumer's identity and that you are authorized to submit the request on the consumer's behalf in order to be able to fulfill your request. Please keep in mind that if we cannot authenticate that you are authorized to act on the Consumer's behalf or we cannot authenticate the Consumer's identity, we may deny the request.

2. Nevada

   If you are a Nevada resident, please note that we do not sell your personal data (or covered information) as defined in Nevada S.B. 220. However, if you are a Nevada resident, you may still submit an opt-out request, and if our practices were to change in the future, we would honor your request. Your request to opt out of the sale of your covered information must be submitted to BBQ Guys, Attn: Legal Department, 8151 Airline Hwy, Baton Rouge, LA 70815. Your request must include your full name, street address, city, state, zip code, and a valid email address so that we can contact you if needed regarding your request. If you previously provided a phone number, including it will assist us in making sure we identify you as someone who wants to opt out. You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request.

3. California

   If you are a California resident, please see our NOTICE TO CALIFORNIA RESIDENTS for additional information about your privacy rights and how to exercise them.

Canada

We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that BBQ Guys collects and to update or correct personal information if it is inaccurate.

If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, please click here. To submit any requests for information on BBQ Guys' privacy practices or to submit a complaint regarding our practices, please contact us as set forth in the Contact Us section.

Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.

We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.

Canadian residents may have additional rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and successor legislation. Please see the website of the Office of the Privacy Commissioner of Canada for further information.

Canadian residents also may learn more about interest-based advertisements from participating third parties in Canada at the Canadian DAA choice page at youradchoices.ca/choices.

You and We confirm that it is our wish that this Privacy Policy, the Terms of Use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.